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About return/exchange
SAPPUN (ip:) 2023-06-27 Views 2029 Recommend Recommend 0points

* You can apply for a return within 7 days after receiving the product. 


If you wish to return, please inquire on the bulletin board. 


Exchanges are not available. Please apply for a return and then place a new order. 


After the return period has passed, returns will not be accepted under any circumstances. 


In case of a return, please send the product back in the same cardboard box you received it in. 


Return due to customer's circumstances: return shipping fee (prepaid) 

(If the amount after the return falls below the free shipping threshold, the initial shipping fee may be added.) 





[If we cannot accept returns]


* Products that have been delivered for more than 7 days



* Products that were damaged or soiled by the customer (exception for damage to the box that occurred when the cardboard box was opened to check the product)


* Items that have been used and whose value has decreased over time


* Products that have been used once, have been soiled or damaged due to trying on, etc.


* Products that have been repaired or washed after delivery


* If any of the above is confirmed as a result of the inspection of the delivered product, the customer will be responsible for the round-trip shipping fee, redelivery shipping fee, and handling fee, and the product will be returned. Please note.






[In case of our fault]


* It is possible to respond more quickly if you can send the image of the product to the customer center.


* If you are a non-member, we will refund your payment method.





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